To deal with these issues, companies should sign a non-disclosure agreement with their outsourcing service providers. Outsourcing to India is generally a good idea for your non-core tasks as long as you have chosen the right outsourcing company to partner with. These advantages discussed above serve as the country’s competitive edge against any other preferred outsourcing destination out there.

How to ensure quality control in outsourcing to India

For example, the in-house and Indian teams can use Slack for regular queries and Whatsapp when in need of urgent contact. Additionally, go through their website and case studies to understand how they function and their experience in the outsourcing industry. The Indian IT companies have the necessary skill and technological infrastructure required to carry out these core activities. KPO is the outsourcing of core information-related activities, such as R&D, data analysis and interpretation, etc., that are aimed to gain key business insights.

The journey of outsourcing in India can be traced back to the late 1970s when multinational corporations began recognizing the potential cost savings and access to a skilled workforce. However, as Indian outsourcing companies showcased their capabilities, the industry expanded rapidly. Outsourcing provides businesses with the advantage of round-the-clock support due to the time zone difference between India and many other countries. In 2023, this advantage is expected to be even more pronounced as Indian outsourcing firms expand their capabilities to provide 24/7 support for their clients. This allows businesses to provide customer service and support to their clients around the clock, improving customer satisfaction and loyalty.

1. It is well known that the cost of labor in Western countries like the United States is really high.
2. This will be in a time when the majority of the companies would be facing the challenge of talent crunch.
3. Outsourced customer support, a critical component for many businesses, is readily available and efficient.

Best Countries To Outsource

Axis Bank, which has a 1,000-member-plus technology team, has been addressing the talent war by hiring people how to calculate your business valuation from smaller towns to work remotely. “When we started hiring freelancers under our GIG-A programme, we realised there are some countries where talent is available extensively. We also realised there is enough talent available in Tier II and Tier III cities. Hence, we are not in a hurry to explore talent from across borders,” says Rajkamal Vempati, Axis Bank’s Head of Human Resources.

Disadvantages of outsourcing to India in 2023

So is the case with IT/BPO captive centres set up by large corporations,” says Apurva Prasad, IT Analyst and Vice President (Research) at Elara Capital, as further proof of India’s IT standing. After all, you need to hold the service provider accountable for any delays or issues in the project. For example, if you’re good at digital marketing, you do not want what is an average collection period to outsource that. The next step is to decide what activity you want to outsource to an Indian service provider. The first step in outsourcing to India is to understand the outsourcing industry in your niche. However, as IT services require specialized knowledge and equipment, you’ll have to train your in-house staff and set up the infrastructure for it.

All about healthcare BPO (services, trends, top companies)

The existing software developers have increased their hourly rates for development. And in order to get the best talent, companies comparable store sales will need to increase their outsourcing budgets. Proficiency in English and other languages is a hallmark of Indian outsourcing companies. English is widely spoken and understood, making communication smooth and efficient. This linguistic capability extends to other languages, enabling businesses to cater to diverse markets.

InfoStride is a global leading provider of IT services and solutions to clients worldwide. Our team of 250+ skilled developers, engineers, testers, business analysts, consultants and other experts is at the forefront of helping companies bring their unique ideas to life. But many companies think that their software development projects might get assigned to unskilled professionals, resulting in low quality of work. The location and cultural fit of the outsourcing company can also impact the success of your outsourcing project. Consider outsourcing companies that are located in a similar time zone to your business and have a cultural fit with your organization.

But before we go forward, there is one more thing that you need to know- Whether you should outsource at all or stay with the in-house team only. Have a look below at a quick overview of all the common IT outsourcing models so that you can decide which one could be ideal for your needs. Many western companies feel that by outsourcing to India, their IT rights and confidential information might be at risk. A recent survey stated that a whopping 69% of companies in the USA faced difficulty in filling positions in 2020 and tech roles are among the top ten hardest positions to fill. Application development can be broadly categorized into mobile and web application development. This will prevent them from disclosing sensitive information related to your software project to a third party.